Questback Release 2025-4

This release introduces a brand-new addition to our reporting capabilities: Text Analytics—a powerful tool designed to help you better understand open text feedback at scale.

Collecting open text responses has always been a valuable way to gather feedback, but making sense of that feedback at scale can be a challenge. Text Analytics is here to change that.

With the help of AI, this new feature analyzes open responses and presents key themes, sentiment trends, and categorized insights in a clear, accessible format. Instead of reading through each individual comment, you can now quickly grasp what matters most—what people are talking about, how they feel, and where the biggest opportunities or concerns lie.

Text Analytics helps you move faster from feedback to action, giving you a smarter way to understand what your respondents are really saying. For more details on how to use Text Analytics, Click Here.

We’re excited to bring this new capability into Questback and look forward to seeing how it helps you turn insights into impact.