Our latest additions before the summer break 2022 includes 3 key elements:
1. Better insights, with improved NPS reporting in our standard LiveReport, to support intuitive analysis with comparison, and flexible display settings. Click here to read more about NPS reporting.
2. More feedback, with customizable tokens for quest login!
3. Easier navigation, with overhauled and streamlined user-interface: harmonized and re-styled grids and accordions.
We aim to provide a feedback solution that offers our customers flexible and intuitive report and analysis capabilities, for quick access to insights.
Drilldowns and comparison with the NPS question type are especially important to learn about experience amongst customers (CX) and employees (EX), to identify trends and areas for improvement.
With this release v45, we have fully overhauled, upgraded and improved our offering for NPS reporting and analysis.
All functionality is available directly under reporting and can be used in all LiveReports, for instant sharing of insights, online and in real-time!
Read more about the new NPS functionality here.
We aim to provide a feedback solution that offers our customers flexible and secure methods to collect feedback.
Token-based logins survey is a well-established distribution method of choice and gives our customers yet another alternative to reach out to survey audiences, especially in scenarios where the participants cannot be reached directly with email or SMS invitations.
With this release v45, we have extended offering for token-based login to quests (*) and offer our customers even more flexibility when working with it:
Choice of security level, with options “high”, “medium” or “low” to define the length and the complexity of the tokens, incl. the option to define a custom lengths for the tokens.
Keeping the best from before, the token-based quest logins continue to be linked to dummy email addresses and allow customers to add additional respondent data for the participants, at any time before and after the distribution and feedback collections.
(*) Available as add-on feature, subject to additional fees depending on base contract. Contact your local Questback office for more information
We aim to provide a feedback solution that offers our customers a state-of-the-art user experience.
Feedback work with Questback is to be simple and intuitive, and harmonized design and user interface is to help and guidance our users through all steps of their work.
With this release v45, we overhauled and streamlined our user interface in Questback, with the special focus on the following aspects:
And the same time, we kept the best from before, with the intuitive and fully integrated workflow from left (settings) to right (follow-up), to cover all aspects of the feedback work. The quick links to more help with (?) and links to the Academy remain as is as well.
Our developers are never taking a break to fix those annoying bugs you might (or hopefully might not) meet in your adventure for feedback.
We are happy to announce two significant new features to enhance your Questback experience. This release also features several minor adjustments to our product to make running surveys with Questback as effortless as possible. You will experience a new homepage presentation, page breaks at the beginning of quests and an updated reports section. Quick overview […]Read more
With our first release in 2022, we have focused on the following two elements in our continued efforts to deliver more value to our customers: Better Deliverability: to ensure the highest possible delivery rate for our email invitations and reminders, we have upgraded our server infrastructure and send now all emails from the dedicated domain @questback.net. […]Read more
Our final release for 2021 is perfectly aligned with our overall ambition to make your feedback work as simple, secure and powerful as possible: SIMPLE: we have embedded extensive tooltip sections for elements under “Designer”, offering you help and guidance “on the fly”, while you are working with your quests. SECURE: we are strengthening your […]Read more
“Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate, and to humble.” -Yehuda Berg It is finally here and available in Essentials: WORD CLOUDS, meeting frequent and repeated requests from many of our customers. Our newest addition to our reporting elements, complementing our […]Read more
“And so with the sunshine and the great bursts of leaves growing on the trees, just as things grow in fast movies, I had that familiar conviction that life was beginning over again with the summer.” —F. Scott Fitzgerald, The Great Gatsby With this year’s summer release (v40), we have extended our reporting offering in Questback Essentials by two […]Read more
Efficient Feedback Work “Rest is not idleness, and to lie sometimes on the grass on a summer day listening to the murmur of water, or watching the clouds float across the sky, is hardly a waste of time.” —John Lubbock Feedback work with Questback Essentials is as simple, flexible, and as efficient as never before! Building […]Read more
Reporting & respondent data made easy “If we had no winter, the spring would not be so pleasant: if we did not sometimes taste of adversity, prosperity would not be so welcome.”Fancy having your as easy as 1, 2, 3, what is more, tired of starting your reporting from scratch again and again? Check out our newest addition […]Read more
MAKE IT YOUR FEEDBACK What’s new? #1 – DESIGN – MORE BRANDING OPTIONS IN THEME MANAGER! We are continuing to improve the power of Essentials to make it YOUR FEEDBACK, combining more flexibility with a streamlined and simplified user-experience for efficient feedback work.First, we have completely overhauled and updated the survey elements visible to the […]Read more
We have done some more spring cleaning and found some shortcuts along the way! MORE SHORTCUTS TO INSIGHTS We are continuing to improve the power of Essentials with additional shortcuts to insights added for both the design and reporting sections. Designing surveys (or Quests as we like to call them) and benefiting from previous feedback […]Read more