How create an internal comment

• Navigate to the Follow-up tab top right in Essentials.

• Click on New case followed by the individual respondent on whom you wish to add an internal comment.

• In the next window, you can contact the respondent or add a internal comment.
  
• To create an Internal Comment type in the input field and click Add Internal Comment. The internal comment is now added and may be used to follow up and identify the respondent across various users and departments. To read more about internal comments, Click Here.