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How do I send respondents copies of their response?

To automatically send a receipt to the respondent in the Questback platform, follow these steps:

  • Go to the Settings tab and access the Response Options menu.

  • Under the Send Copy of Response by E-mail to Respondent option.
  • There are three different options:
    • „Never“ means no receipt will be sent to the respondent.
    • „Optional“ allows the respondent to choose whether they want to receive a receipt by entering an email address.
    • „Always“ will automatically send a receipt to the respondent when they complete the Quest.

 

After choosing the wanted alternative, remember to Save.

It is not possible to customize this e-mail, if you want to customize the receipt you can do this by creating a Notification instead. Read more

 

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Über die Akademie

Haben Sie eine Antwort auf Ihre Frage gefunden? Unter Dokumentation haben wir informative Beschreibungen zusammengestellt, die Ihnen helfen, die Funktionen von Essential vollständig zu verstehen. Durch den Erkenntnisgewinn erhöhen Sie den Wissensstand in der gesamten Organisation