How do I send respondents copies of their response?
To automatically send a receipt to the respondent in the Questback platform, follow these steps:
- Go to the Settings tab and access the Response Options menu.
- Under the Send Copy of Response by E-mail to Respondent option.
- There are three different options:
- “Never” means no receipt will be sent to the respondent.
- “Optional” allows the respondent to choose whether they want to receive a receipt by entering an email address.
- “Always” will automatically send a receipt to the respondent when they complete the Quest.
After choosing the wanted alternative, remember to Save.
It is not possible to customize this e-mail, if you want to customize the receipt you can do this by creating a Notification instead. Read more