How to use Distribute by SMS Invitation

Note: Distribute by SMS-invitation is an add-on feature. In order to activate this functionality, you must first contact Questback Support at support@questback.no. This is to set up payment information, as all outgoing text messages will be charged.

After this functionality is enabled for your account, you will find it under Distribution:

Distribute by SMS Invitation

This is how you use the menu:

This is how you use the menu

1. Click Distribute by SMS invitation to open up the menu

2. Sender Name states which name that will appear as sender of the SMS

3. In this field you will have a counter of used and available characters, and the total number of message parts that will be sent out

4. If you have imported respondent data, you can easily insert field codes/tags to personalize the invitation body

5. Invitation body will state the content in the invitations

6. By inserting a mobile number you can send a test before publishing the Quest

7. This button will open up a reminder text body with the possibility to choose reminder dates and/or intervals:

reminder text body

Interval

All reminders will be sent out automatically to all respondents that has yet to complete the Quest before the set reminder date/interval.

8. If respondents may be invited to and answer the same Quest several times, the button The quest has quarantine period for sms invitations is useful for setting a time interval when former respondents can be invited again:

former respondents can be invited again

Note: When a given SMS-invitation falls under the set quarantine rules, it is added to the invitee list but flagged as «discarded by quarantine».

9. The setting The quest has default delay on SMS invitations adds delays to each invitation by the defined interval, e.g. by 15 minutes or 3 hours. This delay option is typically used in scenarios where respondents are uploaded via an automated integration, and a delay between the uploads and send-outs is required for operability:

The quest has default delay on SMS invitations

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