How to use Opt-out Manager
The Opt-out manager gives the Superuser/account admin full overview and managing rights for respondents who choose to not participate in Quests. To improve email deliverability of Quests, the respondent who once chose to opt-out will will also be opted- out from future Quests.
If the Opt-out function is enabled under Response Options in Quest Settings, the respondent can choose to not participate in a Quest.
This means the respondent who opt-out on a Quest, will be opted-out on all future Quests conducted on the same customer account.
When uploading an e-mail adress flagged as “opt-out” to a new Quest, it automatically gets the invitation status “Opt-out” and no invitation will be sent.
Please note: This function is only available for account admins.
- The Opt-out manager is found in the tab on the left side in Essentials:
- The list will be empty if you haven’t added any adressees or none of your respondents choose to opt-out. If any of your respondents choose to opt-out their adress will be added under the list aswell.
- You may remove the adress from the list if desired by choosing it and clicking the Delete Button:
- In order to add adresses to the Opt-out list, click the Green Plus Button and add the adresses either manually(available to all) or by uploading an excel file (feature must be unlocked) containing the adresses.
Please note: import and export of the Opt-out contacts via an excel file is an additional feature, please contact your local Customer manager in order to activate the features.