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How to use Opt-out Manager

The Opt-out manager gives the Superuser/account admin full overview and managing rights for respondents who choose to not participate in Quests. To improve email deliverability of Quests, the respondent who once chose to opt-out will will also be opted- out from future Quests.
If the Opt-out function is enabled under Response Options in Quest Settings, the respondent can choose to not participate in a Quest.

This means the respondent who opt-out on a Quest, will be opted-out on all future Quests conducted on the same customer account.
When uploading an e-mail adress flagged as “opt-out” to a new Quest, it automatically gets the invitation status “Opt-out” and no invitation will be sent.

Please note: This function is only available for account admins. 

  • The Opt-out manager is found in the tab on the left side in Essentials:

  • The list will be empty if you haven’t added any adressees or none of your respondents choose to opt-out. If any of your respondents choose to opt-out their adress will be added under the list aswell.
  • You may remove the adress from the list if desired by choosing it and clicking the Delete Button:
  • In order to add adresses to the Opt-out list, click the Green Plus Button and add the adresses either manually(available to all) or by uploading an  excel file (feature must be unlocked) containing the adresses.

Please note: import and export of the Opt-out contacts via an excel file is an additional feature, please contact your local Customer manager in order to activate the features. 

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